Today I connected a Shure PG88 Dual Channel Diversity Receiver to a foreign sound system, but was not able to get any single out of the receiver. The receiver was clearly on, as the display was showing the radio Chanel, however even when the beltpack mic was on the correct channel, the receiver would not show any signal (the AF light was off, the ready light was off). I then took the system back to my usual sound system, and it still did not work, however using an identical receiver the mics were picked up just fine. This receiver worked yesterday, and now after connecting to this different system does not work.
I then found out that the foreign system which I connected to is setup to supply phantom power on all input all the time, and that this function cannot be disabled. So this makes me think that the phantom power killed the PG88. However, I have always thought that all audio gear is built to be idiot proof, rejecting phantom power if it is not needed. In fact I had a trainer tell me that phantom could do no harm to any gear, so if in doubt I should just turn it on.
I called Jands, the Australian distributor for Shure, and they said that the PG88 would be find if it had phantom power on the input. However we then walked though all the troubleshooting steps on the phone (reconfiguring system, using a different power supply) and it did not resolve the problem. He said that if the PG88 is still under warranty then the failure will be covered.
I am not sure that we still have warranty (I think it has expired), do you think the phantom power could have caused this issue?
I then found out that the foreign system which I connected to is setup to supply phantom power on all input all the time, and that this function cannot be disabled. So this makes me think that the phantom power killed the PG88. However, I have always thought that all audio gear is built to be idiot proof, rejecting phantom power if it is not needed. In fact I had a trainer tell me that phantom could do no harm to any gear, so if in doubt I should just turn it on.
I called Jands, the Australian distributor for Shure, and they said that the PG88 would be find if it had phantom power on the input. However we then walked though all the troubleshooting steps on the phone (reconfiguring system, using a different power supply) and it did not resolve the problem. He said that if the PG88 is still under warranty then the failure will be covered.
I am not sure that we still have warranty (I think it has expired), do you think the phantom power could have caused this issue?