Short story is on bold: made purchase, used them for 5 hrs to test them, sweetwater charged me restocking+shipping charges because of "used and scuffed" condition. Had a more enjoyable experience at iDJnow.
I just had a bad experience making a purchase with sweetwater. Feeling really down because I thought it would be an exceptional company.
I recently posted a thread in which I was deciding on which fixtures to invest on. It took a while till i got a response and the information I needed so I ordered 2 Cahuvet intimidator 450's (since it was the fixtures I was leaning more into and the forum recommended them. I ordered them Tuesday, sweetwater said I should have them by thursday. They actually came Friday. Ok, not a big deal.
Tuesday, the thread started getting better and more informative. And I eventually opted to invest into 4 intimidator 350's; it was more suitable for my needs.
I call sweetwater to cancel the purchase a few hours later and left a message. Next morning the representative told me that the fixtures were already shipped and that they couldn't take it back .I really think he was lying because when I told him I wanted to purchase more lights he said to give him a call in 15 min and they will see what they can do about it ( he probably thought i was going to cancel the purchase and decided to send them anyway). He couldnt cancel it, so I told himI would try the fixtures out and if I we like them, we would keep them. He said that fine that I have 30 days to return them and I should get all my money back as long as they can sell them as new. OK, perfect.
I told him to also send me 4 intimidator 350's beams, and if we like them all, we will keep them all. He couldn't, because they didn't have them on stock and I needed them by Saturday, so i didn't order them.
Thursday morning comes and after looking all night for the right place i found iDJnow. They had both the same price, but here is where it gets different. A box chat appeared so I gave it a try (more websites should have this service). I went right to the point and told them that I am looking into buying 4 fixtures but need them by Friday (Saturday event). We negotiated and ended up getting a GREAT deal. I ended up paying $4500 for what sells on their website for $5000, with free next day shipping so I would have them by Friday. Was completely happy with the purchase, their knowledge on the lights and customer attention.
We test the lights out and saw that the int450 were not suitable for us and we would rather invest in 4 beams. We returned the lights to sweetwater since only a few days have gone by. Paid 80 dollars in shipping and 60 for their shipping since its their policy. We were fine with that until, they also charged us for a restocking fee of $112 for each light. They said that the lights looks like they were used and had scratches and scuffs, and the brackets were scratched also. We only put them on the floor! and used them i would say a total of 5 hrs. I received the lights with blemishes already on them, but it didn't seem important to me. I could tell that some was due to the Styrofoam. I really didn't care as long as they worked fine. Now they are trying to say that they have scuffs and really bad marks and could not sell them as new. I told him i received the lights with scuffs and even a really big one in the handle (that could fairly be seen that it was done by packaging). He sent me pictures and the marks were not different than the ones I received them with. Not only that, but now its more of a pain in the but to set up a call with him (he is never on the phone)
ugh, anyway...
I paid 60 (their shipping) + 80 (my ship) + 214 (restocking) on fixtures I really was not satisfied with even after telling him I am going to make a larger investment. I guess this is a learning experience. I know where I am going to make my purchases from now on...
Will post pictures up later.
I just had a bad experience making a purchase with sweetwater. Feeling really down because I thought it would be an exceptional company.
I recently posted a thread in which I was deciding on which fixtures to invest on. It took a while till i got a response and the information I needed so I ordered 2 Cahuvet intimidator 450's (since it was the fixtures I was leaning more into and the forum recommended them. I ordered them Tuesday, sweetwater said I should have them by thursday. They actually came Friday. Ok, not a big deal.
Tuesday, the thread started getting better and more informative. And I eventually opted to invest into 4 intimidator 350's; it was more suitable for my needs.
I call sweetwater to cancel the purchase a few hours later and left a message. Next morning the representative told me that the fixtures were already shipped and that they couldn't take it back .I really think he was lying because when I told him I wanted to purchase more lights he said to give him a call in 15 min and they will see what they can do about it ( he probably thought i was going to cancel the purchase and decided to send them anyway). He couldnt cancel it, so I told himI would try the fixtures out and if I we like them, we would keep them. He said that fine that I have 30 days to return them and I should get all my money back as long as they can sell them as new. OK, perfect.
I told him to also send me 4 intimidator 350's beams, and if we like them all, we will keep them all. He couldn't, because they didn't have them on stock and I needed them by Saturday, so i didn't order them.
Thursday morning comes and after looking all night for the right place i found iDJnow. They had both the same price, but here is where it gets different. A box chat appeared so I gave it a try (more websites should have this service). I went right to the point and told them that I am looking into buying 4 fixtures but need them by Friday (Saturday event). We negotiated and ended up getting a GREAT deal. I ended up paying $4500 for what sells on their website for $5000, with free next day shipping so I would have them by Friday. Was completely happy with the purchase, their knowledge on the lights and customer attention.
We test the lights out and saw that the int450 were not suitable for us and we would rather invest in 4 beams. We returned the lights to sweetwater since only a few days have gone by. Paid 80 dollars in shipping and 60 for their shipping since its their policy. We were fine with that until, they also charged us for a restocking fee of $112 for each light. They said that the lights looks like they were used and had scratches and scuffs, and the brackets were scratched also. We only put them on the floor! and used them i would say a total of 5 hrs. I received the lights with blemishes already on them, but it didn't seem important to me. I could tell that some was due to the Styrofoam. I really didn't care as long as they worked fine. Now they are trying to say that they have scuffs and really bad marks and could not sell them as new. I told him i received the lights with scuffs and even a really big one in the handle (that could fairly be seen that it was done by packaging). He sent me pictures and the marks were not different than the ones I received them with. Not only that, but now its more of a pain in the but to set up a call with him (he is never on the phone)
ugh, anyway...
I paid 60 (their shipping) + 80 (my ship) + 214 (restocking) on fixtures I really was not satisfied with even after telling him I am going to make a larger investment. I guess this is a learning experience. I know where I am going to make my purchases from now on...
Will post pictures up later.
