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ETC - So Simple It Hurts

Discussion in 'Lighting and Electrics' started by MNicolai, Jul 22, 2008.

  1. MNicolai

    MNicolai Well-Known Member Fight Leukemia

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    ETC makes my life so simple that it hurts -- honest to goodness, it really does. I had a problem with a clutch knob and ended up fighting to get that part replaced. First the local theatrical supply store sent us the wrong part, then they sent us the right part, the knob, but it turned out it wasn't the knob that had poor threading, it was the bolt. So then I got desperate, went to the local hardware store, and bought the correct bolt, and it worked. Now, 5-6 months later, I'm in the hardware store again, and lo-and-behold, they sell not only the bolt, but the exact same threaded knob you would find on the yoke of a S4.

    ----


    I was so discouraged and disgruntled at that point I couldn't even speak. Really. I mean, you'd think somewhere along the line there would be a special part you'd have to order specifically as a replacement, but NOOOO, ETC doesn't want to make it not simple enough, so they make it so simple that even the parts you wouldn't expect to be able to find in your hardware store, are actually there.

    ST, you think so hard at ETC that it actually creates more problems if owners of S4's take the time to think. You have no idea how discouraging this is. Thanks to you, I have to stop thinking. I might become as intelligent as a door jamb because you did all of the thinking for me.

    Here's a very sarcastically sarcastic cheers to you.
     
  2. ishboo

    ishboo Active Member

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    This just made me crack up, it may be the lack of sleep but I really enjoyed that!
     
  3. derekleffew

    derekleffew Resident Curmudgeon Senior Team Premium Member

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    MNicolai, you're too young to know of the leading lighting manufacturer of the time whose fixtures were next to impossible to obtain parts for, even though they were current fixtures. The manufacturer had, I believe, a $1000 minimum order on parts (when gas was <$1), so unless you needed 500 bolts or knobs, the dealers could not afford to get them for you. It may still be that way, I'm not sure. Not a promising sign--I can't find a parts list or exploded diagram on their website.
     
  4. SteveB

    SteveB Well-Known Member

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    Oh Come On, Derrick, if gas was $1 per gallon, it's such ANCIENT history that anybody involved has moved on !. You can name the company and I for one, am curious.

    Steve B.
     
  5. derekleffew

    derekleffew Resident Curmudgeon Senior Team Premium Member

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    Things may or may not have changed since 1985, but still, not gonna say it.;)
    [​IMG]
     
  6. TimMiller

    TimMiller Well-Known Member

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    A bolt is a bolt and a nut is a nut. A manufacturer is not going to go out and find someone to custom make them a bolt for an instrument. Its not pratical or cost effective. Sometimes you will come across a weird one that takes a little research to find, but it can be obtained. I have local sources where i can usually get anything hardware i need for any light without going back to the manufacturer. Most repair shops know these tricks, and it makes things much easier. Yet we usually still charge around a buck for a bolt, because of the time invested with finding it along with someone driving out to pick them up.
     
  7. IlyaSmirnov

    IlyaSmirnov Member

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    Wow, that's a hard logo to find... pretty old, they've totally rebranded their online presence, at least.
     
  8. gafftaper

    gafftaper Senior Team Senior Team Fight Leukemia

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    Hey MNicolai, echoing a common theme from another thread. Before you went through all this pain did you try calling ETC tech support to order the part?


    It's actually still the logo but they changed their website to match the Philips family after the Genlyte buyout.
     
  9. Sayen

    Sayen Active Member

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    On a related note, anyone else had mounds of problems with that same bolt? I finally bought a bunch just to have on hand. Either there's something weird that we're doing wrong, or at some point ETC had a bad threaded bunch of bolts.
     
  10. MNicolai

    MNicolai Well-Known Member Fight Leukemia

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    No, I actually cracked open the assembly guide for the part number, which the local retailer mixed up and somehow accidentally sent us the 1/2" bolts you'd use on c-clamps.
     
  11. MNicolai

    MNicolai Well-Known Member Fight Leukemia

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    Something that I forgot to mention, is that ETC also helps to sponsor a local golf tournament which benefits students graduating from Oconomowoc High School who go to college with a major in Technical Theatre.

    I also want to say that I feel especially safe knowing that Fred Foster would never sell out ETC to a corporate entity.

    /cough
    Genlyte
    &
    HES
    /cough
     
  12. Darthrob13

    Darthrob13 Active Member

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    There is no Genlyte.

    There is only Philiips North America proud parent of CK, Vari-Lite and Strand.
     
  13. kiilljoy

    kiilljoy Member

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    Umm...I seem to remember a time in the late nineties when gas was under a dollar...
     
  14. gafftapegreenia

    gafftapegreenia CBMod CB Mods

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    Wasn't that right before George W. was elected?

    Just saying. I know, I know, politics on the internet.
     
  15. Saunier

    Saunier Member

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    I know the feeling. We lost 48 channels on our Express, sent it in and it was fixed for 2 days it worked. THEN I lost 96 CHANNELS!!!!! All of them! Although, we still had the loaner right beside the booth so I swapped them out, Again. :(
     
  16. MNicolai

    MNicolai Well-Known Member Fight Leukemia

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    Did I also mention that now they're ALSO going to send somebody out to give a workshop to our students on the Express 24/48, and possibly the Congo Jr., both this fall.

    Oh, and that I just got a pallet of fixtures from them yesterday, which is another fine batch, just as expected.
     

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