Here's a little twist on the usual Question of the day...
We had a serious screw up tonight on the part of house management. It's a 200 seat black box theater. Our max occupancy is actually 400, but we only have 200 of the nice theater seats. Our computer system only allows 200 tickets to be printed. It's not possible to over sell. We had a dance studio using the theater today. Three shows in one day, all sold out. The two early shows however both had a few empty seats. The evening show, we had about 225 people with tickets. Apparently our ushers were not checking the time of performance printed on the tickets and we had a bunch of people with tickets from the morning shows get in to the evening show. All tickets look the same without careful inspection. So, 10 minutes prior to curtain we had every seat full and 25 people with paid tickets standing in the aisles waiting to sit.
No matter what you do someone is going to be angry. What would you do and why?
I'll tell you later what our house management decided to do.
We had a serious screw up tonight on the part of house management. It's a 200 seat black box theater. Our max occupancy is actually 400, but we only have 200 of the nice theater seats. Our computer system only allows 200 tickets to be printed. It's not possible to over sell. We had a dance studio using the theater today. Three shows in one day, all sold out. The two early shows however both had a few empty seats. The evening show, we had about 225 people with tickets. Apparently our ushers were not checking the time of performance printed on the tickets and we had a bunch of people with tickets from the morning shows get in to the evening show. All tickets look the same without careful inspection. So, 10 minutes prior to curtain we had every seat full and 25 people with paid tickets standing in the aisles waiting to sit.
No matter what you do someone is going to be angry. What would you do and why?
I'll tell you later what our house management decided to do.