I am running into support issues on a lighting console that was manufactured in 2013. The manufacturer released a new version in 2014. When I have written to tech support they are unable to provide the remote app for iPad and the remote solution for the newer version of the console is incompatible with the old console. Additionally tech support said that "legacy (consoles) can no longer be repaired but library updates are available".The console was about $2500 new. So all of this brings me to my question, how long do you expect a manufacturer to offer support and out of warranty repairs for a console? In the past i have been able to order parts or send for repair (analog) consoles that are 10+ years old and I understand that parts availability will always be an issue for any non software consoles. However,I freelance in educational environments where service life is always a question, I want to be able to give an estimate for how long a lighting control console will last. Thanks for the responses.