Control/Dimming MagicQ PC and Enttec Pro help!!

[Graig Russell]

Hi this is my first thread - sorry for making it a cry for help!

I'm trying to run a show from my laptop for the first time, and I'm having real trouble getting the Enttec DMX USB Pro to speak to MagicQ.

The laptop is a MacBook running either OSX or Windows via Bootcamp.

The Enttec doesn't respond to OSX at all it seems. In Windows I can get output when using LightFactory, but no joy using MagicQ, which is where I built the show. I would really hate to have to rebuild everything whilst learning new software (LightFactory).

Given things work with LightFactory, I guess it isn't problem with drivers or the Enttec, but how the MagicQ is trying o talk to the Enttec.

Any help hugely appreciated. Tech Run is tonight

 

[Judge]

Have you set this up in DMX settings?
Setup button > then third button aong on top , View DMX I/O and then if I recall correctly, select your universe from the spreadsheet and double click Out type and from the pop up select USB
Good luck!

 

[jamesh]

If the Enttec Pro drivers are correctly installed on the system then all you need to do is then set MagicQ to output to the Enttec Pro.
Note that all 3rd party (non ChamSys and MagicDMX) dongles are only supported on universe 1 of MagicQ
As above its under:

Setup > View DMX I/O > set Universe 1 to 'enabled' and the Out Type to 'Enttec Pro'

 

[Graig Russell]

Hi guys,

Thanks for the feedback. I had the output set to Enttec Pro, so I don't think it was that. I guess maybe it was a driver problem in the end? Either way, we ended up reprogramming the whole show into the theatre's JANDS (eugh), and we're running it from there.
I bought myself a ChamSys dongle instead, so hopefully we won't run into this problem again...

Thanks again!

 

[Judge]

Sorry you could not get in running for the show. I have an Enttec Pro and have run MagicQ from a Mac laptop on it, so not sure what went wrong in your case. Guess it must have been a driver issue as the Enttec boxes are really decent devices. Good luck with your future shows.
Cheers
j