Kind of well established that the Parnel is a different animal than a PAR or Fresnel. Also doubt it’s a plan from Altman to sell a ETC product. Customer service from any company is dependant on the sales person, if you don’t find one that will be of help, get another and fair enough.
On the lamp socket issue, perhaps I misunderstand in springs having good tension on the socket/base yet no arching. Also, non-cleaned or new lamps re-installed into the socket because a bad lamp into a good socket would show the same results. So if for example correct or not, you clean a socket, lube the spring and put a new or resurfaced lamp into a socket that has a clean plate and it works for a while than not.
Don’t know, cannot wrap my head around why such a perfectly good lamp don’t work in a perfectly good socket - this even with a weak spring short or arching. I would look elsewhere into the train of wiring/plugs as to the cause assuming the above should be a good connection and you have no indication of arching or heat damage with socket. These are good cleaned lamps or new ones put into the resurfaced sockets correct? Just in a mechanical sense, I don’t think this lamp/socket connection is your problem if the case. Good lamp and healthy socket, and in failing still without observable heat related damage... not the cause of the problem.
Assuming PARnels are not Fresnels persay - curious and useful, but more expensive. One might look into companies like L&E or Times Square for their versions of the Fresnel that could be different in end results for the same or cheaper price. That or wait for... believe back when ETC was working on a real Fresnel or perhaps that got side lined due to LED fixtures they are working on.
No burning problems seen in the socket area, why are the fixtures not working? Sorry if I also cannot help you in figuring it out due to centering on just one part of the assembly and system of power to it. Very limited the amount of info in this part not showing a cause for why they don’t work dependently yet don’t show a problem where presented that would show a problem. Good luck with the new fixtures... might solve the problem or not in failiing also and a lot of money in being sure about the cause not yet for sure known of the problem.
On the lamp socket issue, perhaps I misunderstand in springs having good tension on the socket/base yet no arching. Also, non-cleaned or new lamps re-installed into the socket because a bad lamp into a good socket would show the same results. So if for example correct or not, you clean a socket, lube the spring and put a new or resurfaced lamp into a socket that has a clean plate and it works for a while than not.
Don’t know, cannot wrap my head around why such a perfectly good lamp don’t work in a perfectly good socket - this even with a weak spring short or arching. I would look elsewhere into the train of wiring/plugs as to the cause assuming the above should be a good connection and you have no indication of arching or heat damage with socket. These are good cleaned lamps or new ones put into the resurfaced sockets correct? Just in a mechanical sense, I don’t think this lamp/socket connection is your problem if the case. Good lamp and healthy socket, and in failing still without observable heat related damage... not the cause of the problem.
Assuming PARnels are not Fresnels persay - curious and useful, but more expensive. One might look into companies like L&E or Times Square for their versions of the Fresnel that could be different in end results for the same or cheaper price. That or wait for... believe back when ETC was working on a real Fresnel or perhaps that got side lined due to LED fixtures they are working on.
No burning problems seen in the socket area, why are the fixtures not working? Sorry if I also cannot help you in figuring it out due to centering on just one part of the assembly and system of power to it. Very limited the amount of info in this part not showing a cause for why they don’t work dependently yet don’t show a problem where presented that would show a problem. Good luck with the new fixtures... might solve the problem or not in failiing also and a lot of money in being sure about the cause not yet for sure known of the problem.
