Allana
Active Member
I have a 2700 seat auditorium with 3 balconies.
Typically we put ASL interpreters in the moat and try to seat the patron using the services on the main floor side (so they look through the interpreter toward the lectern/performance).
Last year, box office put the patron in the 1st balcony side because they did not pay for a ground-floor ticket and the touring stage manager struggled to put the interpreter anywhere that made sense (our normal position would have been too directly down and the action on-stage was too busy to put the interpreter onstage). We ended up putting them in the moat opposite the patron but that put the patron at a distance of about 60-70 feet from interpreter. As I told administration, just because they didn't formally complain, does not mean that what we did was acceptable.
Now that same issue has come up again. The solution this time is to put the interpreter in the front row of the first balcony. I have never, ever seen anyone put an interpreter on a balcony before. Have you?
What is the best solution here to provide reasonable, visible accommodations while still maintaining a reasonable experience for all patrons?
Typically we put ASL interpreters in the moat and try to seat the patron using the services on the main floor side (so they look through the interpreter toward the lectern/performance).
Last year, box office put the patron in the 1st balcony side because they did not pay for a ground-floor ticket and the touring stage manager struggled to put the interpreter anywhere that made sense (our normal position would have been too directly down and the action on-stage was too busy to put the interpreter onstage). We ended up putting them in the moat opposite the patron but that put the patron at a distance of about 60-70 feet from interpreter. As I told administration, just because they didn't formally complain, does not mean that what we did was acceptable.
Now that same issue has come up again. The solution this time is to put the interpreter in the front row of the first balcony. I have never, ever seen anyone put an interpreter on a balcony before. Have you?
What is the best solution here to provide reasonable, visible accommodations while still maintaining a reasonable experience for all patrons?