Innovator 24/48 cue recording

[kcs220]

Hi all, delurking for some help on this one.

We have an Innovator 24/48 board, and for some reason it's no longer accurately recording the look on stage when I use the sliders. I adjust the sliders to where I want everything and record the cue, but when I take the sliders down and load the cue half of what I had is missing. I'd appreciate any thoughts. Thanks!

 

[Amiers]

Sounds like your GM is having issues. Is the fader all the way up.

 

[kcs220]

Yes, it is all the way up. I checked all my faders. It's just not making any sense to me because there's no pattern to what isn't being recorded (it isn't always one particular channel, etc).

 

[kicknargel]

Sounds to me like straight-up computer problems, which I have experienced on that console before. I used one that would occasionally break the patch (patch read correctly on the screen, but some channels didn't respond), requiring a reset. It would also occasionally just freeze.

I'd recommend a hard factory reset. The manual should tell you how to do it. Be sure to test the behavior without loading any old info off a disk. If that doesn't work, send for repairs.

 

[Jeff Lelko]

Yep, sounds like an Innovator! By chance are there any masks set on your submasters or active cues when experiencing the symptoms? Otherwise, I agree with the others - time for a hard reset. The Innovator is definitely good for the money when it works but one of the buggiest (and I mean occasionally random and always crash-prone) consoles I've ever used. Good luck with the fix though!

-Jeff