Hi there,
We are a new space in a high school, and I'm the part time TD. As part of the design spec for the proscenium we got all sorts of goodies, NIP. It's a beautiful thing. The one---and ONLY---thing not in the package was the 40 ListenTech ADA approved audio packs for our hard of hearing audience members. I thought it strange at the time but didn't ask questions in May.
Fast forward to last night when I needed them for the first time. Everything was set up, and by the a/v company told simply to use fresh batteries, turn them on, and viola! they receive the signal from the system and it is sent either to the headphones that are plugged in to the pack or the loop that transmits to the listener's hearing aid.
I made sure to have enough time to test every one of them, and resulted in a variety of issues, with only 11 of them functioning. Some, they don't turn on at all (yes I changed batteries). The majority, however, just provide loud white noise or a squeaky squelchy sound. Things that are available to me to effect a change: fresh batteries, switching a switch from alkaline batteries to NIMH (I have NIMH), turning squelch on/off, throwing it on the ground and stomping on it (kidding!). When they are in the squelchy channel I can get sound coming through the headset, but it sounds like the person talking is in the upside down, or inside the tv, which is cool, but not really useful.
Before I go to a/c company and manufacturer, am I missing something?
Also: 300 people showed up last night for the town meeting and not a single pack was signed out... sigh...
Thanks, everyone!
We are a new space in a high school, and I'm the part time TD. As part of the design spec for the proscenium we got all sorts of goodies, NIP. It's a beautiful thing. The one---and ONLY---thing not in the package was the 40 ListenTech ADA approved audio packs for our hard of hearing audience members. I thought it strange at the time but didn't ask questions in May.
Fast forward to last night when I needed them for the first time. Everything was set up, and by the a/v company told simply to use fresh batteries, turn them on, and viola! they receive the signal from the system and it is sent either to the headphones that are plugged in to the pack or the loop that transmits to the listener's hearing aid.
I made sure to have enough time to test every one of them, and resulted in a variety of issues, with only 11 of them functioning. Some, they don't turn on at all (yes I changed batteries). The majority, however, just provide loud white noise or a squeaky squelchy sound. Things that are available to me to effect a change: fresh batteries, switching a switch from alkaline batteries to NIMH (I have NIMH), turning squelch on/off, throwing it on the ground and stomping on it (kidding!). When they are in the squelchy channel I can get sound coming through the headset, but it sounds like the person talking is in the upside down, or inside the tv, which is cool, but not really useful.
Before I go to a/c company and manufacturer, am I missing something?
Also: 300 people showed up last night for the town meeting and not a single pack was signed out... sigh...
Thanks, everyone!