Liama138
Member
So, I need opinions.
Last Winter, I bought 6 https://www.chauvetdj.com/products/intimidator-wash-zoom-350-irc/.
We hung them in our smaller space, they worked fine. There haven't been many events in there since they went in the air (maybe 10), so they haven't really gotten much use.
Fast forward to May and one of them stops zooming all the way, but it's intermittent (until it isn't), then another one just stops turning on at all. I replaced the iec cable that runs to the one that won't power up to no avail.
I contact Barbizon and they tell me to contact Chauvet who tells me to do a factory reset. I do, the problem persists and I send them in for repairs.
In the meantime I looked online and found some less than glowing reviews that basically point to major quality control issues.
So, they showed back up last week and I plugged them in on the ground and run them for an hour and then repeat the next day. Everything works fine except home is off on one of them.
I put them back up today and the one won't zoom. *rage*
So, I decide to make it work since I have a show on Thursday and I'll contact Chauvet on Friday.
Then the other one loses power. *double rage*
I'm really at a loss at this point. I typed a few emails to the guy at Chauvet who was facilitating my repairs, but I deleted them all until a later date when I've calmed down (and/or had a beer).
Has anyone else had any experience with these particular instruments?
Or Chauvet's repairs department?
Is it worth it to send them back again (and hope that they actually fix it this time because shipping isn't cheap)?
Should I request replacements?
Or, should I just chalk it up to "I bought a lemon" and try to return them for a refund before the year is up?
help.
Last Winter, I bought 6 https://www.chauvetdj.com/products/intimidator-wash-zoom-350-irc/.
We hung them in our smaller space, they worked fine. There haven't been many events in there since they went in the air (maybe 10), so they haven't really gotten much use.
Fast forward to May and one of them stops zooming all the way, but it's intermittent (until it isn't), then another one just stops turning on at all. I replaced the iec cable that runs to the one that won't power up to no avail.
I contact Barbizon and they tell me to contact Chauvet who tells me to do a factory reset. I do, the problem persists and I send them in for repairs.
In the meantime I looked online and found some less than glowing reviews that basically point to major quality control issues.
So, they showed back up last week and I plugged them in on the ground and run them for an hour and then repeat the next day. Everything works fine except home is off on one of them.
I put them back up today and the one won't zoom. *rage*
So, I decide to make it work since I have a show on Thursday and I'll contact Chauvet on Friday.
Then the other one loses power. *double rage*
I'm really at a loss at this point. I typed a few emails to the guy at Chauvet who was facilitating my repairs, but I deleted them all until a later date when I've calmed down (and/or had a beer).
Has anyone else had any experience with these particular instruments?
Or Chauvet's repairs department?
Is it worth it to send them back again (and hope that they actually fix it this time because shipping isn't cheap)?
Should I request replacements?
Or, should I just chalk it up to "I bought a lemon" and try to return them for a refund before the year is up?
help.