That said, I rarely choose to be one of the first buyers, I'll wait until 2-3 software updates have come out so I'm not finding all the little bugs.
How is it that I know more about the M1 than the 11 dealers I called?
I'm sorry if you or who ever told you this annecdote on LJ support.
For most of it I do reply to email regarding LJ support questions.
Considering there are several 10 of thousands LJ user in the world meaning more then probably all other controllers combined together. We do get a lot of questions.
I can tell you that 90% of these are responded within 30 minutes upon receiving in the normal work hours. and usually it is no longer then 12 hours.
All this to say your annedote are point less here, one case in each camp does not make it the real fact.
If you spend some time on the Martin Controller forum you will see the % of satisfaction is very high. We do take care of our customers. and it is one reason Martin users stick with Martin.
I hope we can make it back to this person who did not receive proper attention "3 years ago" Too bad the hardware was trashed, as iti s still worth every penny.
Paul Pelletier, I'm going to hang in there and try and get a demo.
The main question that I would like answered is the M1 easy and intuitive to use. With many employees I don't have the privilege to assign one person exclusively to the board.
I don't expect a person to walk up and start using it, but I don't have time to re-train a programming language to each new person.
Any advice Paul?
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