I think you totally missed the point. When you cycled the power you had NO IDEA WHAT THE BOX WAS??? The Fact the rep did that was based on knowing what the unit was.
You could have been connected to a starting/stiking system that needs a delay, you could have a system that needs to have a power on sequence.
It is like a computer, simply hitting the power switch might not be the best thing for shut down restart.
It is one thing when you know what the unit you are dealing with to decide what to do.
Since I am assuming the system worked in the past, did anyone else touch or change anything? How did the settings get changed? assuming this might be the problem? what was the rep's suggestion? What has failed? Has the power reset caused the system to loose its settings?
Sharyn