Thanks. We're all one-off type stuff and I don't rent out to other people. I'm not crazy about having a 5-pin input, since 95% of my fixtures and controllers are all 3-pin. I wonder if they can be ordered with all 3-pin.
I just got one and I'm not happy with enttec or full compass (I bought it from them.) It arrived broken from the factory. The box was in perfect condition, yet the device itself was broken. It appears a screw was tightened to much and they broke the plastic cover. Full Compass wouldn't do anything for me until I talked to enttec and got an RMA number from them. The guy from full compass admitted it was stupid but enttec required it before they could accept the return. So I called enttec and they couldn't give me an RMA number over the phone, I had to email them to get one. That's just stupid. I get an email today from them that just says they are out of that part and are going to ask the factory to get them more soon. Didn't ask for an address to send the replacement, or even that they would be sending me one. What do they really expect me to do at this point? Wait around and hope they remember to contact me again when they get more parts? It shouldn't be hard to get parts for something they are still selling, it's not like this is a discontinued item. For that matter I feel like I should have been offered a replacement splitter. And now I'm wondering if I really even want to keep it if their quality control is so bad that they let obviously broken hardware leave the factory.
Who was your salesperson at Full Compass?
I have been dealing with them for many, many years and have NEVER had an issue returning anything that was damaged or defective as long as it was within 30 days. After 30 days, I had to deal with the manufacturer and even then, They assisted.
I am very happy with my splitter and my service from Full Compass.
I just got one and I'm not happy with enttec or full compass (I bought it from them.) It arrived broken from the factory. The box was in perfect condition, yet the device itself was broken. It appears a screw was tightened to much and they broke the plastic cover. Full Compass wouldn't do anything for me until I talked to enttec and got an RMA number from them. The guy from full compass admitted it was stupid but enttec required it before they could accept the return. So I called enttec and they couldn't give me an RMA number over the phone, I had to email them to get one. That's just stupid. I get an email today from them that just says they are out of that part and are going to ask the factory to get them more soon. Didn't ask for an address to send the replacement, or even that they would be sending me one. What do they really expect me to do at this point? Wait around and hope they remember to contact me again when they get more parts? It shouldn't be hard to get parts for something they are still selling, it's not like this is a discontinued item. For that matter I feel like I should have been offered a replacement splitter. And now I'm wondering if I really even want to keep it if their quality control is so bad that they let obviously broken hardware leave the factory.
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