If there's a SubBumpON
macro, it should be followed at some
point in the show by a SubBumpOFF
macro. Or even more than one. There's no harm (other than upsetting the
OCD folks) in having multiple SubBumpOFF s.
We've discussed before the programming philosophy of whether to write an
effect into a
cue or assign it to a
submaster. My personal preference is if I'm only using the
effect once, I'll write it into the
cue. If I'm going to use the same
effect multiple times, I'll assign it to a sub, and use the same BumpOn/BumpOFF
macro s over and over.
Now the hijack:
Call ETC direct. the hot
line # to tech support is: 800/688-4116. They will be happy to help and this is the quickest most accurate way to solve the problem. That's what they're there for. Make sure you
call from the light booth so the board is available for them to walk you through the issue and solution.
Just a quick note to everyone here with
ETC equipment. The first thing to do when you have a problem or an issue is to contact your dealer or
ETC Tech Support.
ETC truely wants to help and for their equipment to work right all the time and every time. Yes I'm an
ETC dealer, and it is stressed to us in the training sessions the customer and product support is our most important job.
Michael, I both agree and disagree with your sentiment
expressed. I agree that
ETC's support in unsurpassed. I don't agree that contacting one's dealer or manufacturer is always "the quickest most accurate way to solve the problem." It depends on what the problem is, or in many cases turns out to be, and one often doesn't determine that until the end. I recall a case where a member asked an
Ion programming question here and got the correct answer within 2-3 minutes, late at night. Other times, just about everyone has said, "
Call ETC 1.800.688-4116", particularly about a hardware or configuration issue.
If I'm certain it's a hardware problem, my first
call will likely be to a dealer whom I know has a replacement.
If I suspect a software problem, AND THE SHOW IS NOT IN JEOPARDY, I'll likely post on an online forum--either the manufacturer's, here, or one of the lesser technical forums.
Likewise if I know it's operator error (I just don't know t=how to do something), I'll post. I'd rather CB think I'm stupid rather than the manufacturer. Not sure why that is, after all, I'm paying the manufacturer and CB is free.
In any case, it's great to have so many avenues of support:
Call the dealer.
Call the manufacturer.
Phone a friend.
Text/email the above.
Post online in a forum.
I think I've used all of those, just in the past month.
/end hijack