ETC Savvy people? Network issue

[Jakethegardensnake]

currently trying to figure out why i am not seeing my gateway on my lighting network. I have an ETC Net3 2port gateway going to a switch and then to my computer. Why wont GCE or Concert find it?

 

[Jacob Brooks]

Are your IP Addresses in the same subnet mask?

 

[Jakethegardensnake]

yes. computer is at 10.101.105.125 and the gateway is at 10.101.54.101

 

[Rob]

Why wont GCE or Concert find it?

Does you switch support VLANs? Often you feel confident if you see a link light and (obviously) PoE powering the gateway, but if they're on different VLANs you'll never see it with GCE.

 

[Jakethegardensnake]

im not sure what that is honestly

 

[danTt]

What kind of network switch are you using? Anything fancy? If it's just a standard switch, it's probably not that. Does the gateway power up? What does it show on the screen? Do you have a firewall on the computer interfering?

 

[Jakethegardensnake]

I have a Linksys 16-port non-PoE switch but the gateway has aux power. The gateway IP is set to static. on the screen it displays output universe 1 & 2

 

[Rob]

Linksys 16-port non-PoE switch

Model number? Did you pay more than $400 for it. If you did, it may be managing things you don't want it to. Network Management is a double-edge sword. You likely don't want it (or want to know about it) until you need it. Then when you do, setting it up can be a real bear.

Can you ping the gateway from your PC? (command prompt ping 10.101.54.101) If it says 'destination host unreachable', you need to check your subnet masks on your PC's NIC. If you can ping it, then your issue may be in the switch.

 

[Jakethegardensnake]

I was able to ping it successfully. So I probably have a bad switch? Or just wrong settings in the switch?

And it is a Linksys EF3116

 

[Jakethegardensnake]

It seems I got it to work somehow but I was playing around in my computers network settings and it showed up in concert. Thanks for all the help!

 

[John Palmer]

I had a similar problem a few months back.
Check that your version of Concert is up to date. I think that a console software upgrade caused by gateways to update, so my old Concert version didn't work.
If you have an ETC Cobalt or Eos, Concert is installed in the system shell.
Take care,
John

 

[ChrisB_SanDiego]

Even though you can ping, GCE requires that the first 3 blocks of the IP and the full subnet be the same on all items you want to modify.

You can hide nodes on the network if only the first 2 blocks on the IP and the entire subnet is the same, this will still be connected to the network and receive net3, you just wont see it in the GCE.

That's usually the most common thing I see unless your AV or firewall is blocking access.

 

[JJBerman]

Still double check the Concert Version. If I remember correctly, Eos and Cobalt install Concert 2.0.0 at the factory while the current release of Concert is 2.0.2
Also Concert now as a Find Unreachable Devices wizard that you can use to locate gateways on the network and change their IP addresses to be able to see/configure in Concert.