Running Light Factory with two Enttec USB DMX Pro dongles. We turned on our 575W Strong HMI followspot last night and both dongles stopped blinking and output froze. We use one for input from an Express and it too stopped showing any signs of life from the console which was working fine.
I was able to replicate it this morning and whenever the lamp was striked (struck?) both USB dongles winked out. LightFactory would still run like normal, but when you tried to exit the program it would lock up as it tried to shut down the DMX processor (conceivably because it was locked up, but still attached).
It turns out that the follow spot was plugged into the same circuit as the computer, unbeknownst to us initially as we thought they were separate. Once we put it on a different circuit the problem went away.
I'm just curious as to the mechanism that would cause this to happen? I understand that the ballast draws the most current when the lamp strike happens and if there's already two clip lights, a computer, two monitors and a lighting console on the circuit, it might overload that circuit briefly.
The lighting computer is on a UPS, but I don't know how those behave with power dips. In any event the alarm never made a sound when we tried the followspot.
It's all working happily now, but made for some tense moments late last night during a tech run.
I was able to replicate it this morning and whenever the lamp was striked (struck?) both USB dongles winked out. LightFactory would still run like normal, but when you tried to exit the program it would lock up as it tried to shut down the DMX processor (conceivably because it was locked up, but still attached).
It turns out that the follow spot was plugged into the same circuit as the computer, unbeknownst to us initially as we thought they were separate. Once we put it on a different circuit the problem went away.
I'm just curious as to the mechanism that would cause this to happen? I understand that the ballast draws the most current when the lamp strike happens and if there's already two clip lights, a computer, two monitors and a lighting console on the circuit, it might overload that circuit briefly.
The lighting computer is on a UPS, but I don't know how those behave with power dips. In any event the alarm never made a sound when we tried the followspot.
It's all working happily now, but made for some tense moments late last night during a tech run.