QSC and Crown both have a range of products and traditionally have been direct competitors on almost all levels. Crown seemed to run into a string of some products with reliability issues and while I believe that has greatly been addressed as far as new product production, it has led to some long repair times. A discussion on another forum a couple of days ago showed 25-45 days being pretty typical for repairs (although I don't how many of those were warranty repairs).
Going through a professional dealer does have some potential advantages. For example, in some cases failures while under warranty are addressed by sending out a replacement amp to the dealer and then their sending the bad one back rather than by you sending the bad amp in to be repaired and returned.
Going through a professional dealer does have some potential advantages. For example, in some cases failures while under warranty are addressed by sending out a replacement amp to the dealer and then their sending the bad one back rather than by you sending the bad amp in to be repaired and returned.