The above Ad will no longer appear after you Sign Up for Free!

Automated Fixtures Tilt Feedback Error HELP!!!

Discussion in 'Lighting and Electrics' started by buddy101089, Dec 4, 2008.

  1. buddy101089

    buddy101089 Member

    Messages:
    36
    Likes Received:
    0
    Location:
    Atlanta/Auburn
    Hey,
    So we have gotten martin mac 250's for our church and I love everything about them except I am getting a tilt feedback error. I can't find any help anywhere and Martin is not responding so... i'm here. We have a show tomorrow night and desperately need the 4th mover. If you have any help or suggestions or even quick fixes, please let me know! thanks!
     
  2. sk8rsdad

    sk8rsdad Well-Known Member Premium Member Fight Leukemia

    Messages:
    2,227
    Likes Received:
    726
    Location:
    Ottawa
    The manuals say "Contact service technician." which would be my advice.

    It may be as simple as having the shipping locks engaged, a misaligned sensor, or a loose connection, but I would think the first place to look for help is the company you acquired them from.
     
  3. Footer

    Footer Senior Team Senior Team Premium Member

    Messages:
    9,413
    Likes Received:
    1,808
    Location:
    Saratoga Springs, NY
    Call Keith at Martin. I would also post this on Lightnetwork.com

    Martin has a few people that are on the board.
     
    Last edited by a moderator: Dec 6, 2008
  4. buddy101089

    buddy101089 Member

    Messages:
    36
    Likes Received:
    0
    Location:
    Atlanta/Auburn
    Yea... I saw that. We rented these sorry i forgot to put that in there so I called the company today and the one that's not working is a spare they had sent us, they never made that clear so we thought they sent us an extra one so they said if the spair didnt work and atleast 2 of them did then they wouldn't do anything about it. So yea 2 of them work but what I was wondering is if there is any way to counter act it or quick fixes
     
  5. Pie4Weebl

    Pie4Weebl Well-Known Member Fight Leukemia

    Messages:
    2,438
    Likes Received:
    339
    Location:
    New York City
    They sent you a spare unit and you it used it in the plot. You deserve everything to go wrong that could possibly happen.
     
    Last edited by a moderator: Dec 6, 2008
  6. Jby007

    Jby007 Member

    Messages:
    41
    Likes Received:
    6
    Location:
    Las Vegas, Nevada, United States
    if it is a rented piece of equipment pull it from the show and DON'T FIX IT most rental houses dont like people fixing there products
     
  7. icewolf08

    icewolf08 CBMod CB Mods

    Messages:
    4,067
    Likes Received:
    668
    Occupation:
    Controls Technician - TAIT Towers
    Location:
    Lititz, PA
    That was quite uncalled for. It isn't very common that a rental house will send out a spare fixture, so unless one asked for it, one probably would not assume it was a spare.

    [user]Jby007[/user] is right, if you have a fixture you rented, it is not your responsibility, nor a good idea to have it fixed by anyone other than the rental house if there is a problem. I do find it odd that the rental company won't either fix the unit or replace it for the duration of your rental. That seems like bad business to me. Also, it is their fixture, one would think that they would want it to work. I can understand their position if you are actually only paying to rent 2 fixtures and not 3, but that would be an amazingly odd (or just very generous) thing for the rental place to do. I would be persistent and call them a few more times, tell them that you can't have a spare that doesn't work and you would like to swap it, if you have to, offer to pay for the rental of the third fixture. There should be a way for you to get the situation rectified. If they continue to give you a hard time I would look into other rental houses for future rentals.
     
    Last edited by a moderator: Dec 6, 2008
  8. Footer

    Footer Senior Team Senior Team Premium Member

    Messages:
    9,413
    Likes Received:
    1,808
    Location:
    Saratoga Springs, NY
    Usually, if you are sent a spare with a small order, and did not ask for one, the company has been having problems with that fixture and expects something to go down. You might just have to bite the bullet and rent one more fixture to do the swap out.
     
  9. buddy101089

    buddy101089 Member

    Messages:
    36
    Likes Received:
    0
    Location:
    Atlanta/Auburn
    Ha yea we ended up pulling it. We have never rented anything before and the company did not make anything clear that it was a spare. This is the first time we have used intels in anything also so I did not know if it was something we had done or whatever. I'm not trying to cheap out the company or anything like that so don't get that idea. Thanks for the original feedback!
     

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice