Hey there!
I'm Janell, with
Doug Fleenor Design. If you'd like us to take a look at the splitter, our repair policy is pretty simple. Just
send it over to us with a copy of our repair form (
form link here, click me!), and we'll take a look at it for you. Based on the serial number of that
unit, it looks like it's a
bit over our 5 year manufacturing warranty, so it'll probably just be our standard $30+shipping fee. Most repairs are performed within a day, so the downtime on your
system is just shipping speed. If you'd prefer, you're welcome to give us a
call for some simple troubleshooting advice before removing it from your
system. We're at (805) 481-9599, and any one of the engineers can help you out.
Also, if you'd like, write a note on the repair form and we can
call you with a quote to
switch the back panel/connectors to
XLR. Just let us know!
Janell