DutchVander,
There have been several good troubleshooting points in this thread. I would recommend that you follow Goph704's suggestion to let the batteries charge overnight. If the issue remains, you can remove the 4 screws on the sides of the
unit to replace the batteries.
If you remove the screws, pay careful attention to which hole each screw came from as they are not the same length. Make sure you put them back into the appropriate hole when reassembling. The batteries are rechargeable NiMH AA batteries that can be found at most electronics stores. When you replace the batteries, pinch the contacts toward the center slightly to ensure a tight fit. (When the
unit has been dropped they can spread and make intermittant connection causing the issue you are seeing.)
After swapping the batteries, please make sure you are running the latest firmware for the
RFR handheld and
base station. (The
current versions are 2.08 handheld and 2.04
base station.) If you are not running these firmware versions, please download the
latest version of GCE to a PC and use the USB connection to update both devices.
If you are still experiencing these issues after replacing the batteries and updating the firmware, please give us a
call at 800-688-4116 M-F 8-5 Central Time so we can talk through some additional troubleshooting.
One final note on battery life: We have found that NiMH batteries can develop what some people refer to as a "memory" of their charging cycle. When they are left on the charger when not in use, the batteries aren't allowed to fully discharge. This can cause shortened battery life. We recommend that you only charge the
RFR when the batteries have been discharged and that you do not store it charging. It takes approximately 6-8 hours for a full charge. (Usually that means plugging it in the night before a focus
call in many theatres.)