Ship,
Are you having trouble with one half of the
lens tube not mating with the other half? Or trouble inserting the
lens train in a body?
Which revision
lens is this? What's the manufacture date on the
fixture yoke?
--Sean
My fiencee (runs
Leko Dpt.) says it was the
lens train itself, they (
ETC) said it was the molds getting old - not as refined of edges. Means nothing to me - it fits or it don't fit in selling a product or quality control, don't tell me about your manufacturing process in stuff you sell not being quality, do something about it before it gets to the customer.
On the other
hand, I as the person that deals with
Altman am currently in a fight with them about reflectors for their
ground cyc lights. Seems somehow - na, couldn't imagine it, that the replacement reflectors they sell for their
cyc lights these days have a smaller size than those they sold eight years or more ago. Buy a
reflector these days and it won't fit on an older
fixture - simply not long enough as a sheet this even if mis-shaped to fit. My rep and those engineers are astounded, they didn't change anything, are you sure you don't have an L&E
fixture? ... here is the last PO from this type we bought seven years ago , yep, I'm sure as I only set up an account with L&E three years ago and don't own any of their cycs - though they are in consideration over some ancient
colortran ones falling apart, this or perhaps.... Go around in circles with
Altman about what to do about the reflectors not
fitting for a week of back and forth E-mails. I give them three choices,
send me the raw
reflector material and I'll cut my own - plus
send back yours we already bought. Lengthen your mounting flanges & take back the ones you sold (a fairly simple process which won't
effect anything optically if it's true which it is), or take back your
fixture and either see that your design has changed than revise or
send me a new
fixture - like 30 of them in each three and six
cell, than correct the problem.
Last few E-Mails to the vendor rep late last week got no results, have to
call her... Vendors hate it when I put them on the spot instead of E-Mailing that could be forgotton. Vendors hate it when there isn't an easy problem also, much less when an end user does his job in making sure things are not just dropped in solving problems.
ETC on the other
hand did take back the bad
lens trains. Should get them back sometime this month. Just wish such
lens trains came correct the first time in making availabe fixtures for making money instead of loosing it while the gear was down. Don't worry
ETC, the company at some
point was all
Altman 360Q... I have the remaining inventory of them on my storage shelving. In a few years, who knows what's obsolete also. Too bad
cyc lights (Non
ETC) are not really being much done for modern ideas these days though the
Strand cyc is interesting.