..and buy out good company's like Midas and lower the quality of their products.
Source? Evidence?
..and buy out good company's like Midas and lower the quality of their products.
Source? Evidence?
and buy out good company's like Midas and lower the quality of their products. Im glad their finally trying to clean up their act, and I appreciate what joe is doing, but it's going to take more than one new product and some guy answering questions about it in a forum to restore my faith in behringer.
Anecdotally, I have three colleagues who have had three separate pro2 or pro2c's phantom power fail mid show, and refuse to come back until the whole console and stage box was rebooted.Source? Evidence?
Hi
First off, let me apologize for any past service issues you might have had with our products.
I can say that we are working very hard to have better customer satisfaction.
As this forum thread is about the X32, most of my comments have to do with this product to keep it on point.
I have to say I disagree with your assessment. Many major top artists are inquiring about using X32 consoles, especially those who are carrying their own monitor rigs.
With the acquisition of Midas and Klark Teknik, we have invested over 20 million dollars in our manufacturing and testing procedures. This has benefited all of our companies including BEHRINGER and products such as the X32.
The positive response to the X32 has been undeniable:
SOS August 2012 article:
"The X32 should win the ‘Best Product of 2012’ award with considerable ease!"
Product Review - Behringer X32
We were just nominated for a Mix Magazine Tech Award the highest honor for our industry.
If you check some of the other boards such as Sound Forums, you will find we are really going out of our way to make sure customers are very satisfied with their X32 purchase.
X32 discussion - Page 107
I recently spoke to Patrick Ferdig our VP of Care, (service), and he had a few comments about improvements we have made in regards to service.
From Patrick Ferdig VP Care
We must admit that our customer service left something to be desired in recent years.
As our business doubled year over year, we failed to take proper care of our customers and struggled to build the support infrastructure. We relied on external service centers and third party spare parts providers that clearly didn’t work.
We’ve learned our lesson and have since made significant investments in our Customer Care Operation.
We have recently purchased a state-of-the-art facility in Las Vegas that houses our US response team, repair depot and parts fulfillment.
We also repurposed our Midas manufacturing facility in Kidderminster, UK to serve as our European Care Center.
Overall, our Care Division now employs over 125 employees on four continents providing support in 7 languages and we’re investing more.
While we haven't achieved the desired Customer Care level yet, it is our Company goal is to provide the very best customer experience in the industry. * Give us a call and see for yourself.
Regarding the quality concerns, last year alone we made a US$ 20 million investment in our state-of-the-art manufacturing facility and quality. As a direct result, we have now reached a quality level that allows us to confidently offer a 3-Year Warranty Program since the beginning of this year.
(end of Patrick Ferdig comment)
Once again, I am truly sorry if you had any bad experiences in the past. We hope that you will give us another chance with our products.
Best
Joe Sanborn
Manager, Channel Marketing
MUSIC Group
BEHRINGER
Hi Guys,
All I can say is look forward. The Year is 2012. Seems like both BEHRINGER and Midas are having very good years. Mix Magazine Tech Awards, (the highest honor in audio manufacturing), has nominated both the BEHRINGER X32 and the Midas Pro2 for Tech Awards.
The 28th TEC Awards Nominees for Technical Achievement
SMALL FORMAT CONSOLE TECHNOLOGY
Behringer X32
Line 6 StageScape M20d
Mackie DL1608
Maselec MTC-1 Mastering Transfer Console
PreSonus StudioLive 16.0.2
Rupert Neve Designs 5059 Satellite Mixer
SOUND REINFORCEMENT CONSOLE TECHNOLOGY
Allen & Heath GLD
Avid VENUE SC48 Remote
DiGiCo SD5
Midas PRO2/PRO2C
Soundcraft Si Compact V2
Yamaha CL5
The X32 and the Pro2 are amazing products. Just for the record, the Midas Pro2 sold more units in one month, than all other Midas consoles ever sold... in the history of Midas. I think a few people like them...
Tech Award Process:
Nominees are selected in 27 categories of Technical Achievement and Creative Achievement. Eligible nominees are those projects or products that, in the opinion of the Nominating Panel, represent superior accomplishment in their respective fields. This year, these products or works must have been completed, released or performed during the period beginning July 1, 2010 and ending August 31, 2011.
I am here to help and answer questions. I thought this forum was to find out more about the X32?
If any of you guys want a demo let me know, I'm in Los Angeles and we have Product Specialists in most major markets.
Best
Joe Sanborn
Manager, Channel Marketing
MUSIC Group
BEHRINGER
Oh, I have had the misfortune to try Behringer products.
neotrotsky said:... because they have no reputation worth my while.
neotrotsky said:And, to the comment that the X32 isn't made to be used in "professional" venues
neotrotsky said:The point is why buy equipment that is admitted to be sub-par? You can buy "professional" grade equipment from other manufactures and still not pay a whole bunch of cash. A&H and Mackie have done this for years. They enable a bunch of venues and those just starting out to have a quality kit for not alot of cash, and you know it will work.
neotrotsky said:I have just pointed out what everyone else who has been burned by Behringer already knows. Or, do only particular opinions matter around here? He wants to sell stuff... so it's pretty clear what his agenda is. Helping those members of this board I'm pretty sure is pretty low in comparison to his agenda of making money.
neotrotsky said:And, he has YET to provide us with one "big name" who desires to have Behringer consoles used on their gigs. I'm just asking for *one* bit of factual information that isn't from a glossy brochure that can be quantified in the real world, and not just from a few dozen people at some trade show where the "winners" could very well be paid for by some sponsorship fee or something.
Just *one* band. One touring company. Heck, ONE singer. That's all.
neotrotsky said:And, you seem quite quick to insist that to you, my opinion is not valid but somehow yours is. What makes you better than me?
No, the forum is here to serve and aid the forum members and supporters. The discussion started out being about the X32 but forum discussions do tend to drift onto related issues and as long as they don't get too far off track I see no reason to limit that. But we probably need to limit both the dergatory comments and the overt marketing as neither is really serving the purpose of the forum.I am here to help and answer questions. I thought this forum was to find out more about the X32?
We use essential cookies to make this site work, and optional cookies to enhance your experience.